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The Parlour

Parlour FAQ's

Parlour FAQ’s 

What is The Parlour? 

The Parlour is a private dining and events space located within Café Hanoi in Britomart, Auckland. The venue is designed for celebrations, corporate entertaining, team functions, client events, birthdays, anniversaries, engagement celebrations and private dining experiences. 

The Parlour offers banquet-style dining inspired by the menus of Café Hanoi and Ghost Street, creating an intimate and memorable experience for groups of all sizes.

How many guests can The Parlour accommodate? 

The Parlour can accommodate a range of group sizes up to 50 people standing and 44 seated. From intimate gatherings through to larger corporate events and celebrations. 

Capacity depends on the style of event, room configuration, dining requirements and whether the event is seated or standing. 

Our events team can recommend the most suitable setup based on your guest numbers and event objectives.

Where is The Parlour located?

The Parlour is located on the Mezzanine Level, 27 Galway Street, Britomart, Auckland 1010. The venue is accessed through the Café Hanoi entrance.

Is there a minimum spend to book The Parlour?

Yes. A minimum spend of $500 NZD applies. Our events team can confirm how this applies to your specific date, guest numbers and event style when you enquire.

How do I contact the events team directly?

You can reach our Events Manager, Erin Meylan, at eat@theparlour.nz or by phone on 09 302 3478. Our team is happy to answer questions about availability, menus and event planning.

Is The Parlour suitable for a function room, meeting venue or event space hire?

Yes. The Parlour operates as a private function room, meeting venue and event space for groups seeking a dedicated, exclusive-use setting in Britomart — from corporate meetings and client entertaining to celebrations and private dining.

Is Wifi Available?
Yes it is - your servers can give you our passwords when you arrive.

What style of food does The Parlour serve?

 

The Parlour's banquet menus draw on two award-winning kitchens in the same building: Vietnamese-inspired dishes from Café Hanoi and Chinese-inspired dishes from Ghost Street, served banquet-style for sharing.

Can I hire The Parlour exclusively? 

Exclusive use is available on groups sized 28 or more at no extra cost.  A full room hire charge is added for smaller groups wanting the entire room to themselves.   

Larger groups often qualify for exclusive use of the space. If complete privacy is important for your event, please discuss this with our events team when making your enquiry.  

Can I visit the venue before booking? 

Absolutely. 

We encourage prospective clients to visit The Parlour before confirming their booking. A site visit allows you to view the room, discuss setup options, understand the atmosphere and ensure the venue is the right fit for your event. 

To arrange a viewing, simply contact our events team. 

Can you send photos of previous event setups? 

Yes. 

We have examples of room configurations, dining setups and event layouts that can help you visualise your own event. 

If you would like inspiration for your celebration, corporate dinner or private function, please contact our team. 

Booking & Availability 

How far in advance should I book? 

We recommend booking as early as possible, particularly for: 

  • Thursday evenings 

  • Friday evenings 

  • December events 

  • Corporate functions 

  • End-of-year celebrations 

  • Significant birthdays and anniversaries 

Popular dates can book well in advance.  

Can I change my booking after it is confirmed? 

Yes. 

We understand that plans can change. Subject to availability, we will do our best to accommodate reasonable changes to guest numbers, arrival times and event details. 

Please contact us as soon as possible if changes are required.

What happens if my guest numbers change? 

Final guest numbers are usually confirmed on the day of the event.  You are only charged for the number that you confirm on the day. 

Accurate numbers help our kitchen and events team prepare for your booking and ensure the best possible experience for your guests.

Is there a cancellation policy? 

As private event bookings require advance planning and preparation, cancellation costs of $250 per booking may apply if less than 48 hours notice is not given. 

Please refer to your booking confirmation and event terms and conditions for full details.

Food & Dining 

What menu options are available? 

The Parlour offers carefully curated banquet menus featuring dishes from Café Hanoi and Ghost Street. 

Menu options are designed for sharing and provide a premium group dining experience featuring multiple courses.  You can find all of our current menus on our website. 

Seasonal changes may occur throughout the year to ensure we continue offering the best produce available.

Can I upgrade my menu? 

Yes. 

Various menu enhancement options may be available depending on the event and menu selected. 

Our team will happily discuss available upgrade options and recommendations.

Can dietary requirements be accommodated? 

Yes. 

The Parlour regularly caters for: 

  • Vegetarian guests 

  • Vegan guests 

  • Gluten-free diners 

  • Coeliac requirements 

  • Dairy-free diets 

  • Halal requirements 

  • Seafood allergies 

  • Nut allergies 

  • Other special dietary requirements 

Please provide dietary information before your event so appropriate arrangements can be made.

Can vegetarian and vegan guests be catered for? 

Absolutely. 

Vegetarian and vegan diners are commonly accommodated, and plant-based menu options are available. 

We recommend advising dietary requirements in advance to ensure the best dining experience.

Do you cater for gluten-free and coeliac guests? 

Yes. 

Our kitchen regularly caters for gluten-free and coeliac diners. 

Please ensure any dietary requirements are communicated before your event so we can prepare accordingly.

Can children attend events? 

Yes. 

Children are welcome at private events. 

Depending on age and event style, children may be able to order from alternative menu options. Please discuss your requirements with our team when booking.

Cake & Celebrations 

Can I bring my own cake? 

Yes.  There is no charge for this. 

Guests are welcome to bring a celebration cake for birthdays, anniversaries, engagements and other special occasions. 

Where possible, cakes may be delivered earlier in the day and stored until required.

Can you help with special celebrations? 

Absolutely. 

We regularly host: 

  • Birthdays 

  • Milestone birthdays 

  • Wedding anniversaries 

  • Engagement celebrations 

  • Corporate milestones 

  • Team celebrations 

If you are planning something special, our team can help make the occasion memorable, however we encourage you to feel free to bring your own decorations, name tags,  We have dried floral arrangements already around the room .

Drinks 

Can we pre-order drinks? 

Yes. 

Many guests choose to pre-order drinks to ensure a smooth arrival experience. 

Our team can discuss beverage preferences and suitable options prior to your event.  We are also happy to reduce the drinks menu offering to manage costs at your end.  

Do you have a drinks menu? 

Yes. 

We offer a selection of wines, cocktails, beers and non-alcoholic beverages. 

Please refere to our website for the latest list of beverage offering in the Parlour.  Please note that the Parlour only offers wine by the bottle and not by the glass, there is no tap beer in the Parlour.  Certain classic cocktails may be available to you if they are organised in advance with our Events Manager.

Can guests purchase their own drinks? 

No.  We do not run a cash bar in the private room.  We allow for up to 4 separate payments for your group at each event.  Separate drinks tabs and food tabs are often the two taken up.  Should you wish for your guests to pay for their own beverage we suggest that they bring cash and that one guest is in charge of collecting the money on the night. 

Our events team can confirm what plan you have for payment in advance of your event. 

Do you offer drinks packages? 

Drinks arrangements can be tailored to suit different event styles and budgets. 

Please contact our team to discuss the most suitable options for your event.

Corporate Events 

Is The Parlour suitable for corporate events? 

Yes. 

The Parlour regularly hosts: 

  • Client dinners 

  • Executive dinners 

  • Team celebrations 

  • Leadership events 

  • Sales meetings 

  • End-of-year functions 

  • Networking events 

  • Corporate lunches 

The venue is particularly popular for groups seeking a more private and intimate dining experience.

Can we host a presentation or speaker event? 

In many cases, yes. 

If your event includes speakers, presentations or other business requirements, please discuss your needs with our events team when making your enquiry. 

 

Do you offer standing canapé events? 

Yes. 

The Parlour can accommodate both seated dining and standing event formats, depending on the nature of the event and guest numbers. 

Canapé events are particularly popular for networking functions, product launches and corporate gatherings.

Practical Information 

Is The Parlour wheelchair accessible? 

We strive to make all guests feel welcome and comfortable. 

If accessibility requirements apply to your booking, please let our team know when making your enquiry so appropriate arrangements can be made, we have a lift and wheelchair access from Customs Street.

Is parking available nearby? 

The Parlour is located in Britomart, Auckland CBD, with convenient access to several nearby parking facilities and public transport options. 

The Britomart precinct also offers excellent accessibility for visitors travelling from across Auckland. 

What AV equipment does the venue provide?

We have a speaker and microphone. Screens must be provided by guests. Playlists provided by the restaurant.

How do I enquire or make a booking? 

The easiest way to enquire is through our website booking engine on the bookings page or by contacting our events team directly. eat@theparlour.nz

When submitting an enquiry, please include: 

  • Preferred date 

  • Guest numbers 

  • Event type 

  • Timing 

  • Any dietary requirements 

  • Any special requests 

Our team will respond with availability and booking options.